General terms of purchase
The prices of products that are for sale in our e-commerce store include shipping, insurance and VAT for Spain, peninsula, except against reimbursement (increase of 3.90 Euros).
The purchase system is subject to the legislation in force in Spain, so sales operations will be understood in Madrid, Spain.
Secure Payment Methods (SSL technology)
Our store has secure payment form, SSL technology for all purchases made through card.
To facilitate the operation of the shop we have selected two different ways:
1: Credit card payment, automatic and safe method. In our shopping cart we provide the instructions. It is the easiest, safest and fastest way to buy at joyasdecaza.com. We have the latest security rules (secure payment on the network), you will surely be asked to validate your card, it is very easy this method is for your greater security, each entity has its own system and you just have to follow the steps. All bank data are used exclusively by banks or boxes.
2: Against reimbursement. Just follow the steps of the shopping cart. Once the process is finished you will receive a purchase confirmation email. They will only be admitted against reimbursements in Spain.
Important: All purchases made against reimbursement have an additional cost of 3.90 Euros. Example:
Price = €490 + Shipping cost = €493.90
If you have any questions, you can call the following phone number in business hours: Phone: 91 477 38 55
Shipping and Delivery time
Once you have made your purchase request, we will send you the item to the place and time you indicate. In the case that you wish to communicate with us, do it in the contact section.
The delivery schedule is from Monday to Friday from 10:00 to 19:00 hours. Holidays and weekends excluded.
The estimated delivery time for Spain (peninsula) is 24 to 48 hours on weekdays.
Items may be returned in a maximum period of 14 working days from the date of shipment (prior to communication by e-mail or telephone). Shipping costs If this were the case, they would be in charge of the customer. Document withdrawal
There are claims sheets in the establishment.
All our parts are guaranteed by manufacturing defect.
The pieces in gold, are made in 18 carat gold, as marked by the current law on precious metals. The silver pieces are in sterling silver, 925 antiallergenic. Each piece has a detailed description of the piece itself and the elements that compose it.
If for reasons other than our will you receive your package in bad condition, due to transportation or others, we have an insurance that covers the cost of the part, which means the replacement or payment of your amount.
Returned parts may not be refunded if the workpiece is used or tampered with.
Parts that have been damaged or broken as a result of a lack of care or negligence are not covered by this warranty.
The warranty on watches is given by the brand and the current regulations. In order to receive the advantages that the guarantee implies, it is essential to send the watch together with its guarantee duly sealed.
Each watch has its specific warranty coupon in which the basis of the same is specified.
All personal data provided will be used exclusively for joyasdecaza.com. Its use is limited to the commercial relationship between the customer and joyasdecaza.com.
In compliance with the Organic Law on the Protection of personal data (n º 15/1.999, of December 13, 1,999), the client may at any time exercise the rights of: access, rectification and cancellation of its data. In this case you should contact us.
The data entered of the credit cards will not be in any database and its use or control will be the responsibility of the bank or cashier responsible for the management of the collection.
Legislation and jurisdiction
All the general conditions will be interpreted according to the legislation of Spain and will be under these laws which will govern the possible conflicts.
The contract of sale will be presumed held in Madrid-Spain.
The non-validity of any point shall not affect the other provisions of this agreement.